Frequently Asked Questions
Answers to all your questions about fbazee
From creating an account to deposits, withdrawals, games, bonuses, and security — learn everything in detail in this complete guide.
fbazee is committed to providing the best online gaming experience for players in Bangladesh. On this FAQ page, we have given clear and concise answers to the most frequently asked questions when using our platform. Whether it's account registration, depositing with bKash or Nagad, claiming bonuses, cricket betting, or playing slot games — you will find your question answered here. If you don't find what you're looking for, contact our 24/7 live chat support.
Account and Registration
Common questions about opening and managing an account at fbazee.
To open an account at fbazee, you need an active mobile number, a valid email address, and you must be at least 21 years old. The registration process is fully online — no paperwork or branch visit required. Providing accurate information during registration activates your account quickly.
No, only one account per person is allowed at fbazee. Creating multiple accounts with the same mobile number or email is prohibited and violates our terms and conditions. If multiple accounts are found, both may be closed.
Click the "Forgot your password?" option on the login page. Enter your registered mobile number or email, and a verification code will be sent to you. Use that code to set a new password. If you have any trouble, contact our 24/7 live chat support.
Yes, for the sake of security and fair play, fbazee may require identity verification before certain withdrawal amounts are processed. This process typically involves submitting a copy of your national ID or passport. Once verification is complete, your account is fully usable with no restrictions on transactions.
You can request account closure at any time via our live chat or email. As part of responsible gaming, we also offer a self-exclusion option, where your account can be temporarily suspended for a set period.
Deposits and Withdrawals
Questions about all payment methods including bKash, Nagad, and Rocket, minimum amounts, and processing times.
Depositing from bKash to fbazee is generally instant — in most cases the funds appear in your account within a few seconds to a few minutes. Occasional short delays may occur due to banking hours or network issues. If a deposit is not confirmed, please contact our live chat directly.
The minimum deposit at fbazee is ৳200 (the same across all payment methods) and the minimum withdrawal is ৳1,000. These limits apply to all methods including bKash, Nagad, Rocket, Upay, and bank transfer. Transactions below the minimum amount cannot be processed.
Withdrawals at fbazee are generally completed within 15 minutes to 2 hours. If your account is verified and all conditions are met, the process happens as quickly as possible. If verification is incomplete or additional security checks are needed, it may take a bit longer.
fbazee does not impose any additional charges on deposits or withdrawals. However, Nagad, bKash, Rocket, or Upay may apply their own transfer fees, which are deducted by your mobile banking app. Check your payment provider's website for the latest fee information.
To deposit via bank transfer, first log in to your fbazee account and go to the "Deposit" option. Use the bank details shown there (Dutch-Bangla, BRAC, City, or any other specified bank) to complete the transfer. Keep the transfer reference number for your records.
Yes, both deposits and withdrawals via Rocket are available at fbazee. The minimum withdrawal is ৳1,000 and processing takes 15 minutes to 2 hours. The Rocket account used for withdrawal must be linked to the mobile number registered on your account.
Games and How to Play
Questions about cricket betting, slots, live casino, fishing games, and mobile access.
To bet on BPL (Bangladesh Premier League) matches, log in to your fbazee account and go to the cricket section. Place your bet on the team of your choice before the match starts or through live betting. The bet amount must be within the minimum deposit limit. Visit our cricket page for detailed information on betting markets, odds, and rules.
RTP, or "Return to Player," is the average percentage of total wagers returned to players over the long run in a given game. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is a theoretical average, and each spin's result is random. All games at fbazee ensure fair play.
Yes, fbazee is fully mobile-friendly. The site runs smoothly on any Android or iOS smartphone browser — no separate app download needed. Everything from slots to live casino, cricket betting, and fishing games can be enjoyed on mobile.
The fbazee live casino section features live baccarat, roulette, blackjack, Teen Patti, and many more games from world-class providers such as Evolution Gaming and Ezugi. Join real-dealer sessions with direct high-definition streaming.
Aviator by Spribe can be found in the sports events or casino section on fbazee. In the game, a plane takes off and a multiplier keeps increasing — if you cash out before the plane flies away, you win. It is a fast-paced crash-style game that is popular with both new and experienced players.
Captain Fisher is an exciting fishing game on fbazee. In this type of game, players shoot at fish of various sizes and earn rewards based on the size and type of fish caught. The game is easy to learn and runs great on mobile. The JILI fishing game series is also available on fbazee.
Bonuses and Promotions
Questions about the welcome bonus, wagering conditions, cashback, and VIP benefits.
After opening a new account, a 100% bonus is automatically added on your first deposit, up to a maximum of ৳20,000. For example: if you deposit ৳1,000, you get ৳1,000 as a bonus, making your total balance ৳2,000. No promo code is needed to activate the bonus — just make your first deposit.
The wagering requirement for the welcome bonus is 10x — meaning you need to place bets equal to 10 times the bonus amount before withdrawing. Example: if you receive a ৳1,000 bonus, you must complete ৳10,000 in wagers. Check the detailed bonus terms to see whether all games count equally toward meeting the wagering requirement.
fbazee's VIP program has three tiers: Bronze — up to 0.5% weekly cashback; Silver — up to 1.0% cashback; Gold — up to 1.5% cashback. By playing regularly you can gradually move up to higher tiers, with better benefits available at each level.
Since the maximum welcome bonus is ৳20,000, if you deposit ৳42,000 you will receive a ৳20,000 bonus and your total balance will be ৳62,000. Even though the bonus is 100% of the deposit amount, it never exceeds ৳20,000.
Each week, a set percentage of your net losses is returned to your account as cashback based on your VIP tier. You can receive up to 0.5% at the Bronze tier, up to 1.0% at Silver, and up to 1.5% at Gold. Cashback is automatically credited at a fixed time each week.
Security & Responsible Gaming
Questions about age verification, data protection, self-exclusion, and support.
No, fbazee strictly enforces a 21+ age limit. No one under the age of 21 may register or play. Age is verified at the time of registration, and proof of age documents may be requested for account verification if there is any doubt.
fbazee uses SSL encryption technology to keep all your personal and financial information secure. Payment details are transmitted through encrypted channels and are never shared with third parties. To learn more about our privacy practices, please read this page.
Yes, as part of responsible gaming, fbazee offers self-exclusion and deposit limit settings. You can put your account on a break for a set period or set daily and weekly deposit limits. Contact our live chat support to use these features. For more details, visit the Responsible Gaming page.
If gaming is having a negative impact on your daily life, family, or finances, seek help immediately. fbazee's live chat support is available 24/7 in Bengali. You can also find information on various support resources on our Responsible Gaming page.
fbazee uses software from trusted and certified game providers such as Pragmatic Play, PG Soft, Evolution Gaming, JILI, and Spribe. These providers' games are based on Random Number Generator (RNG) technology, which ensures unbiased results. fbazee always follows a fair play policy.
Still have questions?
Our Bengali-speaking support team is here for you 24/7. Reach us via live chat or email — fast and easy help every time.
Email Support: [email protected]